General Conditions of Service

Please take a look at the general conditions below. These terms and conditions, which are subject to change, are applicable to all users and visitors of neronote.com.

1. Prices

  • All prices are inclusive of taxes.
  • There are no additional costs other than those clearly indicated in the total of the " order summary"
  • None of our products is subject to customs duties if sent within the European Union. Customs duties may be payable only if your domicile is situated outside the European Union. The actual value of any duties to be paid is calculated by the customs officials at the moment of the goods' inspection and therefore cannot be calculated 'a priori'. The collection of said duties shall be the responsibility of the courier in charge of consignment.

We reserve the right to make changes regarding the price, description and/or availability of products without notice. Always check the latest prices before placing your order. In addition, we reserve the right to limit the quantity which may be ordered for any product  and/or special promotion.

2. Payments

You may choose from among the following payment options:

  • VISA, MasterCard, American Express, Postepay
  • PayPal
  • Bank transfer

Payment by credit card or PayPal account occurs through the secure PayPal systems in real time. In both cases Neronote does not acquire any payment details (credit card details or PayPal code) of users.

Realization of products commences as soon as we have received confirmation of your payment.

3. Products

We have made every effort to visualize, as accurately as possible, the colours and textures of the fabrics which appear on our website. However, the colours and textures which you effectively see will vary depending on your monitor settings and video card. Therefore we cannot guarantee that they will be faithfully visualized. Please also refer to the colours shown on the fabrics card.

All fabrics described as cotton are considered as being 100% cotton.

4. Measurements and styles

All our  garments are realized on the basis of the measurements and indications provided by you. You may choose from among the following options:
a) provide us with your body measurements;
b) provide us with the measurements of a shirt whose size you particularly like;
c) opt for a standard size.

a) In the first case, centimetres of fabric will be added depending on the type of fitting you have chosen. The accuracy of the measurements provided by you is obviously extremely important in terms of the final results. Please ensure that you have entered the correct data before placing your order.

b) If you decide to supply us with the measurements of a shirt which you already own, you will receive a shirt of identical size as the original. However, please note that we generally cannot guarantee that the style and cut will be identical. The shirt's appearance obviously depends also on the other style elements chosen by you.

c) The standard measurements refer to the collar size of the finished shirt. For example, if your neck circumference is 40 cm, widened by a couple of centimetres for comfort, then your size would be 42. Neronote's sizes, available from 37 to 49, refer to the average European body build.

Two shirts ordered at different times may vary slightly. This is because we are continuously committed to improving the style and design of our shirts, which may therefore change over time concerning their particulars. But also because the same fabric colours may vary slightly, since modern dyeing techniques mean that different bolts of material may have slight variations in colour shades.

5.Customer Care

Our aim at Neronote is to ensure your complete satisfaction. If the shirt you have ordered proves defective, damaged or differs from your order, then Neronote shall replace it or reimburse you the full amount. Please read the information page relating to Neronote's customer service for further details.

Please note that in accordance with the Legislative Decree 185/99, Neronote's garments are not subject to the right to cancel, since said garments are made-to-measure, and thus form part of our optimized service provided for customers.

6. Dispatch

All  our products are usually delivered to your chosen domicile within a maximum of three weeks. In the event of  particular circumstances (bank holidays, special events, transport delays, etc.) actual delivery may be delayed slightly.

We have entrusted TNT and FEDEX to deliver our products.

7. Personal information

Your privacy is very important for us. We do not disclose any of your personal details to third parties. At any time, you may gain online access to modify any of your personal details which are in our possession.
Please read our Privacy Policy for additional information .