What To Do If You Have An Issue
Find out more about what to do if you have an issue along with details of our perfect fit guarantee
What to Do if You Have an Issue
- If you have a fit issue click here
- If you have an issue with a shirt’s fabric or style click here
- For any other issue get in touch using our contact page
What to Do if You Have a Fit Issue
- Check the fit by wearing the shirt with all the buttons fastened, in front of a mirror, before washing it.
- If you think there is an issue, please take a photo.
- Get in touch using our contact page describing your issue so that we can assist you.
Please be aware that certain tolerances are due to the manufacturing process and the physical differences between different types of fabrics. They are considered normal in the shirtmaking industry and do not impact the look and wearability of the shirts. It is considered reasonable to have a tolerance of plus or minus 2%.
Changes to Your Shirt After Washing
After the first few washes at 30° shirts typically shrink by a small amount. Our fabrics have been pre-processed to reduce this behaviour. Their wearability is unlikely to change significantly after washing. Our shirt collars have been built with an extra tolerance to counter shrinkage after washing.
Read our guide on How To Take Care Of Your Shirt
What Is the Perfect-Fit Guarantee?
In the rare case that there’s an issue with a shirt’s sizing we’ll correct it free of charge (with shipping included) to ensure that you get the perfect fit. Please visit our Perfect-Fit Guarantee page for further information on the full terms and conditions.
What to Do if You Have an Issue With a Shirt’s Fabric or Style
If you think there is a mistake concerning the style details of your shirt, or if you think you have received a shirt with different style details than those selected for your order, first check your order history to see if the shirt is compliant with your order details.
- Log in to your account.
- Go to ‘My Previous Orders'.
- Find the corresponding order number.
- Click ‘View All Details’.
If the order is not compliant and it is our mistake, we will fix it free of charge. Otherwise we can make modifications at a cost if we are physically able to.
Get in touch using our contact page
What Is Your Returns Policy?
For more information on our returns policy, please visit our Resolution and Returns page.
Any Other Issues
Get in touch using our contact page