Neronote

Resolution and Returns

All Neronote standard size and made-to-measure shirts are manufactured specifically for each customer in accordance with the information provided when the order is placed. Neronote guarantees that your shirt will be in perfect condition and assumes full responsibility for resolving any problems encountered at no extra charge.

You can feel safe in the knowledge that you will always get the perfect result you paid for.


When can I request assistance?

You can request assistance if you experience:

  • Measurement problems - errors in measurements taken by the customer or while the shirt is being manufactured are rare but do occasionally occur;
  • Manufacturing defects – we carry out internal quality control on every garment although imperfections may occasionally go unnoticed;
  • Non-compliance with your order - your handmade shirt may occasionally differ from what you requested. In this case, the order will prevail and is always accessible to the customer within their account pages.

In every case, Neronote assumes full responsibility for resolution at no extra charge to the customer, including costs for returning the garment to Neronote and for redelivery.

How do I request assistance?

You can request assistance within 10 days from receipt of your shirt. Send your request to our customer care team from this page or email support@neronote.com with a description of your problem. Depending on the type of problem our customer care team will tell you how to proceed.

You may only request assistance if your shirt has not be worn or washed unless otherwise stated by our customer care team.

If you are required to return the shirt you may use the original packaging or any packaging of a suitable size; we will send a courier to collect the package at your chosen address as soon as possible.

What assistance do we offer?

We will assess the best way to offer assistance depending on the type of problem: we will either alter the garment if possible or manufacture a new one. In any event, the customer will not be charged. Refunds will not be issued.

Customer care

Customer service is at your side for all your needs.
Feel free to contact us for information, professional advice and assistance with your new Neronote.

Information


  • PAYPAL VISA MASTERCARD