All Neronote standard size and made-to-measure shirts are manufactured specifically for each customer in accordance with the information provided when the order is placed. Neronote guarantees that your shirt will be in perfect condition and assumes full responsibility for resolving any problems encountered at no extra charge.
You can feel safe in the knowledge that you will always get the perfect result you paid for.
You can request assistance if you experience:
In every case, Neronote assumes full responsibility for resolution at no extra charge to the customer, including costs for returning the garment to Neronote and for redelivery.
You can request assistance within 10 days from receipt of your shirt. Send your request to our customer care team from this page or email firstname.lastname@example.org with a description of your problem. Depending on the type of problem our customer care team will tell you how to proceed.
You may only request assistance if your shirt has not be worn or washed unless otherwise stated by our customer care team.
If you are required to return the shirt you may use the original packaging or any packaging of a suitable size; we will send a courier to collect the package at your chosen address as soon as possible.
We will assess the best way to offer assistance depending on the type of problem: we will either alter the garment if possible or manufacture a new one. In any event, the customer will not be charged. Refunds will not be issued.